FAQ

  1. How can I return items?

    All goods can be returned within 14 days upon receiving the items:

    • Fill out the cancellation form and send it to our customer service via Fax _ or via e-mail _ Each shipment contains a return form and postage for free returns
    • Please complete the return form and attach it to the return shipment
    • Refunds will be made after receipt and verification of your shipment
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  2. I have received the incorrect item. What do I do?

    Please contact our customer service at +49 3521 468 600 or via the contact form. 

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  3. Where can I find the cancellation policy?
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