FAQ

  1. Is it possible to receive a tracking number for my shipment?

    For each order, you will receive a confirmation e-mail with the tracking number from the respective shipping service provider. 

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  2. Is worldwide shipping possible?

    Yes, per request from our customer service at +49 3521 468 600 or via the contact form

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  3. I have not received my order yet. What do I do?

    Please contact our customer service at +49 3521 468 600 or via the contact form

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  4. I’ve received a defective delivery. What do I do?

    Please contact our customer service at +49 3521 468 600 or via the contact form

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  5. What are the shipping costs?

    Please see our shipping cost table. Jewellery orders valued from EUR 1.000 will be shipped as express due to their insured value. 

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  6. Can I pick up my order myself in a Meissen Store?

    Unfortunately, for logistical reasons, orders cannot be picked up in any of our MEISSEN Stores

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  7. How does shipping work?

    Information on shipping options and delivery times can be found here.

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