FAQ

  1. How can I create a personal account?

    In order to create a personal account, follow these steps:

     

    • Select salutation and enter name
    • Click on “Register”
    • Agree to our Terms & Conditions and Privacy Policy
    • Optionally, agree to our newsletter
    • Click “Register”
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  2. I’ve forgotten my password. What can I do?

    Simply click on “Forgot Password”. Enter your e-mail address and you will receive a link to reset your password. 

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  3. How can I change my delivery address for a new order?

    You can either change your delivery address in your account under “Addresses” or by calling our customer service at +49 3521 468 600.

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  4. How can I change my e-mail address or my password?

    In customer account, under “Password” or “Change e-mail address”.

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  5. I don’t want to receive the newsletter anymore. How do I unsubscribe?

    At the bottom of each newsletter, you will find the “Unsubscribe” button. Simply click on it to unsubscribe or contact our customer service at +49 3521 468 600.

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  6. What are the advantages of a personal account?

    With a personal account, you have the following advantages:

     

    • Overview of placed orders
    • Change and administration of customer data and addresses
    • Send wish lists
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  7. Can I also place an order without a personal account?

    Yes. You can also place an order as a guest. 

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  8. How can I subscribe to the MEISSEN newsletter?

    To subscribe to the Meissen newsletter, simply enter your e-mail address in newsletter box e.g. at the bottom of the homepage

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