FAQ

In customer account, under “Password” or “Change e-mail address”.

Simply click on “Forgot Password”. Enter your e-mail address and you will receive a link to reset your password. 

Yes. You can also place an order as a guest. 

With a personal account, you have the following advantages:

 

• Overview of placed orders
• Change and administration of customer data and addresses
• Send wish lists

In order to create a personal account, follow these steps:

 

• Select salutation and enter name
• Click on “Register”
• Agree to our Terms & Conditions and Privacy Policy
• Optionally, agree to our newsletter
• Click “Register”

To subscribe to the Meissen newsletter, simply enter your e-mail address in newsletter box e.g. at the bottom of the homepage. 

At the bottom of each newsletter, you will find the “Unsubscribe” button. Simply click on it to unsubscribe or contact our customer service at +49 3521 468 6630.

You can either change your delivery address in your account under “Addresses” or by calling our customer service at +49 3521 468 6630.