FAQ

At the bottom of each newsletter, you will find the “Unsubscribe” button. Simply click on it to unsubscribe or contact our customer service at +49 3521 468 600.

In customer account, under “Password” or “Change e-mail address”.

You can either change your delivery address in your account under “Addresses” or by calling our customer service at +49 3521 468 600.

Simply click on “Forgot Password”. Enter your e-mail address and you will receive a link to reset your password. 

Yes. You can also place an order as a guest. 

With a personal account, you have the following advantages:

 

• Overview of placed orders
• Change and administration of customer data and addresses
• Send wish lists

In order to create a personal account, follow these steps:

 

• Select salutation and enter name
• Click on “Register”
• Agree to our Terms & Conditions and Privacy Policy
• Optionally, agree to our newsletter
• Click “Register”

To subscribe to the Meissen newsletter, simply enter your e-mail address in newsletter box e.g. at the bottom of the homepage.