FAQ

  1. How do I place an order?

    To place an order, follow these steps:

     

    • Click on “Online Shop”
    • Add desired items to the shopping cart
    • Enter your personal data
    • Enter payment option
    • After completing the order, you will receive an order confirmation
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  2. How do I order a currently out of stock article and how long will the delivery time be?

    Please enter your e-mail address in the space provided for the out of stock item. You will receive a notification once it’s back in stock, including approximate delivery time. Or, contact our customer service at +49 3521 468 600.

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  3. How can I add something to an already placed order?

    Unfortunately, you cannot add an item to an already placed order. Please place a new order.

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  4. How can I cancel my order?

    To cancel an order, please call our customer service at +49 3521 468 600.

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  5. Is it possible to send my order as a gift?

    Each product comes in high-quality packaging and can also be gift wrapped. In addition, a personalized greeting card can be added to each order. 

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  6. How can I order a replacement for a defective piece of Meissen porcelain?

    Please contact our customer service or go directly to one of our boutiques, where we can check whether a replacement order is possible and how much it will cost.

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  7. I do not live in Germany. Can I still order from MEISSEN?

    Unfortunately, delivery of orders made from the MEISSEN website are currently only possible within the EU. If you would like to order from a country outside of the EU, please contact our customer service at +49 3521 468 600 or via the contact form

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  8. Does MEISSEN offer crockery rentals for special occasions?

    Yes. Please contact our customer service at +49 3521 468 600 or via the contact form

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  9. Does MEISSEN offer a complete catalogue of all products?

    Due to the range of products we offer, a complete catalogue is not available. However, you still have the possibility of ordering individual product catalogues. Simply contact our customer service at +49 3521 468 600 or fill out the contact form. In addition, you can visit our catalogue page to view the catalogues online or ask them to be sent to you. 

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  10. I would like to complete my Meissen Porcelain, but I cannot find the pieces in the online shop. How can I make a back-order?

    Please contact our customer service or go directly to one of our MEISSEN Stores, where we will check whether a replacement order is possible and how much it will cost.

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  11. Does MEISSEN offer the possibility of a wedding registry?

    For wedding registries, we will gladly advise you on various possibilities in one of our MEISSEN Stores

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