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Cancellations/Returns Cancellations/Returns - FAQ

  1. I have received the incorrect item. What do I do?

    Please contact our customer service at +49 3521 468 6630 or via the contact form. 

  2. How can I return items?

    All goods can be returned within 14 days upon receiving the items:

    • Fill out the cancellation form and send it to our customer service via Fax +49 3521 4686600 or via e-mail service@meissen.com

    • Each shipment contains a return form and postage for free returns

    • Please complete the return form and attach it to the return shipment

    • Refunds will be made after receipt and verification of your shipment

  3. Where can I find the cancellation policy?