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Cancellations/ Returns Cancellations/ Returns - FAQ

  1. how can i return items?

    All goods can be returned within 14 days upon receiving the items:

    • Fill out the cancellation form and send it to our customer service via Fax +49 3521 4686600 or via e-mail service@meissen.com  
    • Each shipment contains a return form and postage for free returns
    • Please complete the return form and attach it to the return shipment
    • Refunds will be made after receipt and verification of your shipment
  2. where can i find the cancellation policy?
  3. i have received the incorrect item. what do i do?

    Please contact our customer service at +49 3521 468 6630 or via the contact form.