FAQ
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Cancellations/ Returns - FAQ
- where can i find the cancellation policy?
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i have received the incorrect item. what do i do?
Please contact our customer service at +49 3521 468 6630 or via the contact form.
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how can i return items?
All goods can be returned within 14 days upon receiving the items:
- Please use our online withdrawal form to submit your withdrawal to our customer support team.
- Each shipment contains a return form and postage for free returns
- Please complete the return form and attach it to the return shipment
- Refunds will be made after receipt and verification of your shipment