My account and newsletter - FAQ

1. I’ve forgotten my password. What can I do?

   Simply click on “Forgot Password”. Enter your e-mail address and you will receive a link to reset your password. 

2. How can I change my delivery address for a new order?

   You can either change your delivery address in your account under “Addresses” or by calling our customer service at +49 3521 468 6630.

3. How can I change my e-mail address or my password?

   In customer account, under “Password” or “Change e-mail address”.

4. How can I subscribe to the MEISSEN newsletter?

   To subscribe to the Meissen newsletter, simply enter your e-mail address in newsletter box e.g. at the bottom of the homepage. 

5. How can I create a personal account?

   In order to create a personal account, follow these steps:

    

   • Select salutation and enter name

   • Click on “Register”

   • Agree to our Terms & Conditions and Privacy Policy

   • Optionally, agree to our newsletter

   • Click “Register”

6. I don’t want to receive the newsletter anymore. How do I unsubscribe?

   At the bottom of each newsletter, you will find the “Unsubscribe” button. Simply click on it to unsubscribe or contact our customer service at +49 3521 468 6630.

7. What are the advantages of a personal account?

   With a personal account, you have the following advantages:

    

   • Overview of placed orders

   • Change and administration of customer data and addresses

   • Send wish lists

8. Can I also place an order without a personal account?

   Yes. You can also place an order as a guest.