Information Concerning the Exercise of the Right of Withdrawal

The withdrawal period is fourteen days from the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.

The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, have taken possession of the last partial consignment or the last item.

To exercise the right of withdrawal, you must inform us:

Staatliche Porzellan-Manufaktur Meissen GmbH
Customer service
Talstraße 9, 01662 Meißen

in the event of cancellation by email: service@meissen.com
in the event of cancellation by telephone: +49 (0) 3521 468 600
or by fax: +49 (0) 3521 468 6600 (€0.14/min from the German landline network, mobile prices differ)

of your decision to revoke this contract with a clear statement (e.g. with a letter sent by post, fax, or email). You may use the attached cancellation form template for this, but it is not required. If you use this option, we will immediately send you (e.g. by email) a confirmation that we have received such a revocation.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the costs of returning the goods. Unless the goods cannot be returned by post due to their condition. You then bear the direct costs of return. We will gladly inform you of the precise amount of return costs in such a case via the telephone number: +49 (0) 3521 468 600 or simply send an email to: service@meissen.com.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the Right of Withdrawal

There is no right of withdrawal:

• if the goods were manufactured according to an individual choice or customer request, or
• if the goods have been inseparably mixed with other goods due to their nature.