MEISSEN customer service: passion and competence
  • Do you want to know the price of a product? Have questions about porcelain care? Look for a custom-made product? Or need some information about shipping and delivery times? Then our customer service is exactly the right point of contact for you.
    MEISSEN is a very special product. 300 years of manufacturing history, the highest level of craftsmanship and outstanding design make Meissen porcelain something very exceptional. Many people also associate MEISSEN with very personal memories and emotions. Passed down from generation to generation or as a gift from a loved one - MEISSEN touches every customer in its own unique way.




    This passion can be found not only among our customers, but also among our competent advisors in customer service. Whether in face-to-face communication in our stores, in personal conversations by phone or in written exchanges by e-mail - our colleagues answer all your questions about the exciting world of Meissen porcelain with great commitment. In doing so, they draw on their many years of experience and profound background knowledge about the manufactory, the production of porcelain and the products themselves. This broad know-how enables them to answer even the most complex questions. In every customer contact, the highest priority is given to service, an excellent shopping experience and customer satisfaction.





"For our competent colleagues in customer service, the idea of service, an excellent shopping experience and customer satisfaction are top priorities."
  • Let our MEISSEN experts take you on a journey into the world of "white gold".
    We are always happy to advise you and work with you to find the perfect gift for your loved ones, for Christmas, a birthday or a special anniversary.
    You are very welcome to place your order directly with our customer service, ask for details about the extensive product range of the manufactory or view the orders you have placed.
    Our colleagues are always happy to assist you from Monday to Saturday. Exclusively for the Christmas season, we have even extended our opening hours and will advise you also on Sundays up to and including 18 December 2022:


    Tel.: +49 3521 468 6630
    E-Mail: service@meissen.com

    Consultation hours:
    Mon-Fri: 8.00 a.m. - 6.00 p.m.
    Sat: 10.00 a.m. - 6.00 pm (26.11.-17.12.2022)
    Sun: 10.00 am – 4.00 pm (27.11 – 18.12.20222)